We stand behind the quality of our products and want you to be fully satisfied with your purchase from BIO Natural Organic Product. If for any reason you are not happy with your order, you may request a return within 14 days of receiving your items. All returned products must be unused, in their original packaging, and in sellable condition. Due to the nature of organic and perishable goods, we are unable to accept returns on opened or used items unless they are defective or damaged upon arrival. If your item arrives damaged, please contact us immediately with photos, and we will arrange a replacement or refund. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. Please contact our support team before sending any returns to receive proper instructions and authorization.